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Controls Service Team Leader - Charlotte, NC

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Charlotte, NC
Job Type
Direct Hire
Jan 11, 2019
Job ID
Controls Service Team Leader - Charlotte, NC
To apply please contact Mike Webb at

  • Comprehensive facility solutions company, servicing indoor and outdoor environments
  • Helps facilities manage their energy consumption and waste output, to install the latest and most energy efficient systems on the market
  • Professional HVAC services, building automation systems, fire/security projects, capital projects
  • Standard benefits package
  • Company vehicle, gas card, laptop, and mobile phone
THE ROLE YOU WILL PLAY: Controls Service Team Leader
  • Responsible for training and developing Controls Service Technicians
  • Mentors new and existing team members, identifying areas of growth and individual goals
  • Escalates training/equipment/labor needs to Operations Manager
  • Makes recommendations for hiring/terminating staff to the Operations Manager
  • Manages Service Ticket Open Call list
  • Ensures the quality/timeliness of PM contracts and associated tasking completeness
  • Ensures daily time entry from the service team
  • Manages weekly service schedule and communicates it to the team
  • Dispatches daily service calls to assigned technicians
  • Manages on call rotation and provides schedule
  • Serves as a direct customer contact, as a resource in answering inquiries and responding to special requests along with escalated customer complaints
  • Intervenes with sales staff to provide updates and respond to requests for support
  • Serves as Project Manager for service project work assigned to service team
  • Supports process excellence by monitoring completed paperwork on each job and maintaining performance standard and contract compliance with service customers
  • Ensures proper upkeep of PM customer database backups on Controls Server
  • Practices and enforces Safety Standards.
  • Addresses minor disciplinary actions such as speeding violations, performance and daily task deficiencies
  • Escalates major disciplinary needs to Operations Manager
BACKGROUND PROFILE: Controls Service Team Leader
  • Minimum 10 years’ industry-specific experience and must possess a minimum general knowledge of HVAC and Building Automation and Control systems used in Commercial and/or Industrial facilities
  • Leadership and team-building capabilities are required
  • Strong communication skills and ability to effectively communicate with all levels within an organization
  • Strong work ethic and flexibility to work overtime/weekends, as required
  • Solid problem-solving, business planning and decision-making skills
  • Leadership and team-building capabilities are required
  • Valid driver’s license and availability for regular local travel requirements with some overnight travel
To apply please contact Mike Webb at

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